We get these questions a lot. Here are our best answers...
What are Managed IT Services?
Managed IT Services are outsourced IT solutions where a provider takes responsibility for maintaining and managing a company's IT infrastructure and services. This includes proactive monitoring, cybersecurity, help desk support, and more.
Why Should I Consider Managed IT Services?
Managed IT Services offer several benefits, including cost savings, improved cybersecurity, access to skilled IT professionals, reduced downtime, and enhanced technology performance. It allows businesses to focus on their core operations.
What Does Managed IT Services Pricing Include?
Pricing typically covers services like network monitoring, help desk support, cybersecurity measures, software updates, and more. The exact services included can vary depending on the provider and pricing model.
How Much Do Managed IT Services Cost?
Costs vary widely based on factors like the size of your business, the scope of services, and the chosen pricing model. Small businesses might pay a few hundred dollars per month, while larger enterprises can expect higher costs.
Are Managed IT Services Secure?
Yes, Managed IT Services prioritize security. Providers implement robust cybersecurity measures, monitor for threats 24/7, and often offer disaster recovery planning to keep your data safe.
What If I Already Have an In-House IT Team?
Managed IT Services can complement your in-house team by providing additional expertise, scalability, and round-the-clock support. They work in tandem to ensure optimal IT performance.
Can I Customize Managed IT Services to My Business Needs?
Yes, Managed IT Services are often customizable. Providers can tailor services to match your specific business requirements, ensuring you get the support you need.
How Does Remote Monitoring Work?
Remote monitoring involves installing software agents on your network devices to continuously track their performance. When issues arise, alerts are sent to IT technicians who can often resolve them remotely.
Is Managed IT Services Pricing Predictable?
Yes, many pricing models offer predictability because costs are fixed or based on the number of devices or users. This makes budgeting easier for businesses.
What Is the Onboarding Process Like?
Onboarding typically involves an initial assessment of your IT infrastructure, defining service levels and expectations, and setting up monitoring and security protocols.